Privacy Policy
1. Who We Are
membrAIn LLC is an AI governance gateway company based in Charlotte, North Carolina. Our platform is accessible at getmembrain.ai. For privacy questions: privacy@getmembrain.ai.
2. Information We Collect
Account information: name, work email, company name, and password (hashed — we never store plaintext passwords). Account IDs and API keys generated during onboarding. Billing information processed by Stripe — we never see your full card number.
Usage data: AI API call metadata (timestamp, provider, model, token count, cost — not prompt content). DLP scan pattern types matched, not matched text. Agent enrollment details. IP addresses for security.
What we do NOT collect: the content of your AI prompts or responses, your employees' personal communications, or any data you classify as confidential through our DLP system.
3. How We Use Your Information
- Provide, operate, and improve the membrAIn platform
- Send transactional emails (account creation, password reset, billing)
- Detect security threats and enforce usage policies
- Generate compliance reports you request
- Comply with legal obligations
We do not sell your data. We do not use your data to train AI models. We do not share your data with advertisers.
4. Data Retention
- Account data: retained while active, deleted within 30 days of account deletion
- Audit logs: 7 years by default (SOC 2 / HIPAA requirement); configurable per contract
- Billing records: 7 years as required by tax law
You may request deletion of your account and all data at any time via the portal or by emailing privacy@getmembrain.ai.
5. Your Rights (GDPR / CCPA)
You have the right to access, correct, delete, export, or object to processing of your personal data. To exercise these rights, email privacy@getmembrain.ai. We respond within 30 days.
6. Security
- All data in transit encrypted with TLS 1.3
- Audit logs encrypted with FIPS AES-256-GCM
- Passwords hashed with bcrypt
- API keys stored as hashed values only
7. Cookies
We use only essential cookies required for authentication. No tracking or advertising cookies.
8. Contact
privacy@getmembrain.ai · membrAIn LLC · Charlotte, NC